Support

How can we help?

Official photos. Print ready. — passport & ID photo maker for iOS and Android.

Get help

Something not working, a document type missing, or a question about a purchase? Email us and we'll get back to you, usually within a couple of days.

My face wasn't detected / the countdown never starts: Make sure you're facing the camera directly, in even light, with your whole head and shoulders in frame. The live checklist above the shutter shows exactly which requirement isn't met yet.
The background wasn't replaced: Background separation needs a real device (it doesn't run in a simulator) and a clear edge between you and the wall behind you. If it can't find one, your original background is kept and the photo is still the right size.
I don't see a purchase option / it says unavailable: This means the in-app purchase isn't fully set up on our end yet. Email us and we'll let you know when it's live.
My country or document type isn't listed: Tell us which one — we're adding coverage over time, and you can always enter a custom size by hand from the document picker in the meantime.
How do I delete my data?: Everything PerfectPass stores lives only on your device. Delete it in-app from Privacy & unlock → Delete all saved documents, or uninstall the app.

PerfectPass has no account system, no server, and no advertising or analytics SDK. Your photos never leave your device.